across the omni channel

what we do

Successful personal retail does not happen by chance. Digital is mobile, the offline world is playing catch up to create fuller, enriched experiences.

Digital Leap create and implement the vision and strategy that delivers the right digital and omni channel experience for enterprise business.

Leveraging and optimizing existing or introducing new technology to deliver the customer proposition and exceptional ROI across the omni channel.

Our background is in digital, retail, customer experience, data capture and analysis, marketing, support and technology so we bring the full spectrum to the table. We are used to working with internal teams, existing supplier base, and assisting in the appointing of new suppliers.

Vision and Strategy
Vision and Strategy

We work with enterprise business to define their digital retail Vision and Strategy. Gelling the customer and business objectives to create a seriously valuable proposition.

Omni Channel / Digital Retail
Omni Channel / Digital Retail

We help businesses unify their retail proposition across the various channels and customer touch points.

Technology
Technology

We understand how to use technology to create the low anxiety experiences for your customers and staff.

Optimization
Optimization

We have created a simple approach to continuous improvement that can be implemented in any business. Using insight from across the ecosystem through to testing, trying things, and realisation.

Personal Retail
Personal Retail

Personal Retail is at the very heart of our business. We pull together insight, technology, marketing, customer service, loyalty and beyond to create the experiences that matter to the people that use them. Experiences that empower, motivate, and reward. That make a difference.

Change Management
Change Management

The shift to personal retail requires change across several areas of the enterprise. We work with clients and suppliers to determine, limit risk, manage, and deliver that change.

Content Messaging
Content Messaging

The omni channel contains many information touch points with customers. We understand how to map and deliver the right content at the right time in the customer journey.

The Art of Persuasion
The Art of Persuasion

We use customer behaviours and our experience to deliver conversion improving features across the customer journey.

Gamification / Loyalty
Gamification / Loyalty

We have developed and implemented loyalty programs with Nectar and work with gamification principles to deliver experiences that promote desired behaviours through self determination, mastery and purpose.

where we work

We have worked in many verticals in the UK and on a Global scale. From finance to pharma, from consumer retail to transport. Our world view is absolutely horizontal meaning our knowledge and skill set is applicable to any vertical be it b2b or b2c.

UK Rail
UK Rail

One of the most complex and politically sensitive propositions in the UK, we are currently working with First Group managing and improving their digital retail proposition for UK Rail.

Global Retail
Global Retail

We have worked with companies like Bosch to improve their digital retail proposition globally for both their consumer and business customers.

Digital Services
Digital Services

We work with enteprise and smb businesses to shape their digital proposition to ensure the key business objectives are delivered.

who we work with

we work with some of the biggest companies in the world:

contact

Get in touch to get the ball rolling.

Digital Leap London

  • 07983 983 757